Cancellation & Refund Policy

1. Subscription Cancellation Policy

SpeakGravity Pro is billed on a monthly recurring basis at ₹99/month. You can cancel your subscription at any time:

• Via Website: Request cancellation through your account settings or email support@SpeakGravity.com.
• Via UPI Mandate: You may pause or revoke your AutoPay recurring payment mandate directly inside your UPI application (Google Pay, PhonePe, Paytm, BHIM) at any time.

Upon cancellation, you will continue to enjoy uninterrupted access to all Pro features until the conclusion of your current 30-day billing cycle. No further automatic charges will occur.

2. Refund Eligibility Guidelines

We want you to have complete confidence in SpeakGravity. You are eligible for a 100% full refund under the following circumstances:

• Duplicate Billing: Technical errors resulting in multiple charges for the same billing cycle.
• Service Unavailability: System downtime or critical bugs that prevent you from utilizing your Pro membership during your active subscription.
• Accidental Renewal: If you intended to cancel and request a refund within 7 days of the renewal charge, provided you have not extensively utilized AI coaching sessions during that new period.

3. Refund Processing Timeline

In adherence to Reserve Bank of India (RBI) payment aggregator regulations:

• Refund requests submitted to support@SpeakGravity.com are reviewed and approved within 24 hours.
• Once initiated via Razorpay, funds are automatically routed back to your original source of payment (Bank Account, UPI ID, or Credit/Debit card).
• Funds will reflect in your account within 5 to 7 business days depending on your issuing bank's settlement cycle.

4. Digital Delivery & Fulfillment Policy

SpeakGravity is a purely digital Software-as-a-Service (SaaS) web application. Physical shipping does not apply. Upon successful verification of your payment by Razorpay, your account is upgraded to Pro instantly and automatically.

5. How to Initiate a Refund Request

To request a refund, please send an email to support@SpeakGravity.com with the subject line "Refund Request - [Your Registered Email]" and include:

• Your registered account email address.
• The Razorpay Payment ID or Order ID (from your payment confirmation SMS/email).
• A brief reason for the refund request.